Track order
Where your order is
The shipping email carries a tracking link that opens the production-and-logistics timeline. If you cannot find it, send us the order number and the email you ordered with, and we will reply with the current status.
What the status shows
- Ordered → production complete → dispatched (air freight) → customs → local delivery → delivered;
- Each step carries a timestamp, the current one is highlighted, and the waybill number links out to the carrier;
- Location is shown to city level only — never customs reference numbers or identity details.
Look it up by email (works today)
Use the button below with your order number and the email you ordered with — it opens your mail client with the text pre-filled, and we reply within 1–2 working days.
Look up by order number
Enter the order number and the email you ordered with to see the production and logistics timeline. If it does not come up, the email probably differs from the one used at checkout — email us and we will find it.
Common cases
- No shipping email yet? Production takes about five days and dispatch happens on day five. Ping us if it passes seven.
- Stuck in customs? Usually one to three working days, occasionally longer. We watch it and will contact you if anything looks wrong.
- Wrong address? We can change it before dispatch; after that the carrier handles re-routing, which may cost extra.
What signing in gives you
Signing in shows all your orders, addresses and subscriptions in one place. Tracking works without an account.